Itiner is a software service delivered entirely online. Nothing is shipped physically, so no delivery address, courier, or shipping charge is involved. This page explains what you actually receive and when.
1. What You Receive
A subscription grants your agency workspace the usage allowances and features of the plan you chose — trips per month, client records, team seats, AI itinerary generations, client portals, and branding options. The exact allowances for each plan are listed on the pricing page and in your workspace under Settings → Plan & Billing.
2. When Access Begins
Access is provisioned immediately and automatically once your first payment is confirmed by Razorpay — typically within seconds of completing checkout. There is no manual approval step and no waiting period.
Your new plan limits appear in Settings → Plan & Billing as soon as they are applied. You will also receive a payment confirmation by email.
3. If Access Does Not Appear
In the rare case that a payment succeeds but your plan does not update, the payment is still recorded against your account and nothing is lost. Our systems reconcile payments automatically, and an upgrade that has not applied within a few minutes will normally resolve itself.
If it does not, email dakshbathla@navitallabs.com with the payment reference from your receipt and we will apply it manually or refund you in full, whichever you prefer.
4. Ongoing Availability
The Service is delivered continuously for the duration of your subscription. Planned maintenance is announced in advance where it is likely to interrupt access.
Service continues until the end of the billing period you have paid for, including after you cancel. See our Refund & Cancellation Policy.
5. Geographic Availability
Itiner is available to customers wherever there is internet access. Pricing and billing are in Indian rupees (INR).