This policy sets out how Itiner subscriptions are cancelled and when refunds are issued. It forms part of, and should be read alongside, our Terms of Service.
1. Subscriptions
Paid plans (Flex and Growth) are billed monthly in advance to the payment method you authorise at checkout. Payments are processed by Razorpay; we do not store your card or bank details.
The price shown on the pricing page at the time you subscribe is the price you are charged. We give 30 days' notice before any price change takes effect.
2. How to Cancel
You can cancel at any time, yourself, from Settings → Plan & Billing inside your workspace. No email, phone call, or notice period is required.
Cancellation stops all future charges immediately. Your plan remains active for the remainder of the billing period you have already paid for, and reverts to the Free plan at the end of it. Your trips, clients, and data are not deleted when you downgrade, although Free plan limits will apply.
If you cannot access your workspace for any reason, email dakshbathla@navitallabs.com and we will cancel it for you.
3. Refunds
We do not offer pro-rata refunds for the unused remainder of a billing period — you keep access for the period you paid for instead.
Refunds are issued in the following circumstances:
- Billing error on our part — for example a duplicate charge, a charge after you cancelled, or an amount that differs from the advertised price. We refund these in full.
- Where required by applicable Indian law.
- Extended service failure — if the Service is materially unavailable for a prolonged period within a billing cycle, contact us and we will make it right.
Requests must be submitted within 7 days of the charge, to dakshbathla@navitallabs.com, quoting the payment reference from your receipt.
4. How Refunds Are Processed
Approved refunds are returned to the original payment method through Razorpay. We initiate the refund within 3 business days of approving it. Once initiated, the funds typically reach your account within 5–7 business days, depending on your bank or card issuer.
We will confirm by email when a refund has been initiated, and you will receive a separate confirmation from Razorpay.
5. Failed Payments
If a scheduled payment fails, we retry it and email you. If it still cannot be collected, your workspace reverts to the Free plan. You can resubscribe at any time; nothing is deleted in the meantime.
6. Contact
Questions about billing, cancellation, or a refund: dakshbathla@navitallabs.com. We aim to respond within two business days.